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Returns & Refunds
What is Zentheman.com's Returns policy ?
Zentheman.com's 7 Day Returns Policy
"No Questions Asked Return Policy!"
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is give us a call on 0210528792 (Monday –Friday 9am-5pm) or drop an email at firstname.lastname@example.org within a period of 7 days from the date of order. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
*Please note that "Zentheman.com's 7 Day Returns Policy" does not apply to Inner wear, Fragrances, Swimsuits, Socks.
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by Zentheman.com team.
*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
*Some special rules for promotional offers may override "Zentheman.com's 7 Day Returns Policy."
*Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Are there certain categories of products which are non-returnable?
Certain items such as Inner wear, Fragrances, Beauty products, Swimsuits, Socks, Furniture, Jewellery (sold by Zentheman.com Partners only), CDs, Pens & Books are non-returnable.
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full, including all components as well as any complimentary gifts or products, which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
How long will the return process take?
Once your return request has been placed with Customer Service, it would depend on when you ship/courier the item back. If however the item is shipped after the 7 days period of receipt, it would not be accepted as returned and could be requested to be sent back at the current courier charges, to be paid by the sender if they wish to claim the return. The delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection, which takes about 2 days. Typically, the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
How will I receive my Refund ?
a) If the payment was made by Credit Card or Net-Banking, we can either issue Zentheman.com credit towards your account. As Zentheman.com Credits can be utilized on a future purchase on the website.
b) If the payment made was by Cash on Delivery, we can either issue Zentheman.com Credits or Bank Transfer. Zentheman.com Credits can be utilized on a future purchase on the website.
c) If Zentheman.com Credits were used to make a purchase, refund will only be issued as Zentheman.com Credits. This can be utilized on a future purchase on the website.
How long will the refund process take?
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
Zentheman.com Credits : One business day
Bank Transfer/NEFT: 1-2 business days
Debit Card: 5-7 business days
Credit Card: 5-7 business days
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks.
How do I return a product?
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return
1) Place your item in its original packaging – in a courier bag.
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
3) Keep the product and the package ready in case of a Zentheman.com Pick up.
4) If you are sending it on your own make sure you seal it properly.
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
(b) Send it at your convenience to our address:
Returns Processing Centre – Front Office 4 Staveley Avenue, Mount Roskill Auckland- 1041, New Zealand.
Scanned copy of courier slip needs to be emailed to us within those 7 days of opening the return request.
(c) It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above in 4.(b)
(d) Drop Ship - We also offer you Returns Drop Ship facility for certain locations and constantly increasing our reach. Customers from these locations who would like to return their products can visit the centers and send their returns to Zentheman.com. This is provided to customers completely free of charge. Please get in touch with us to know if your location is served by this facility at this time.
Do you provide a pick up from home in case I want to return a product?
Yes, we provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies.
Where do I return my product?
Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
Xerion Retail Pvt Ltd.
Returns Processing Centre – Front Office
Plot no. 109
Udyog Vihar, Phase 4
Gurgaon, Haryana, 122015
I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
I was charged a convenience charge for my COD order. If I return my order will I get back my convenience charge along with the refund?
Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
If I return a product on my own do I get back the shipping charges?
Orders can be returned only through a return Courier pack for us to send back the refund in a form of Cheque, Bank Draft or internet banking.
I was supposed to receive my refund by now but I haven't. What do I do?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call
What is Zentheman.com's Exchange policy?
Zentheman.com's 7 Day Exchange Policy
"No Questions Asked Exchange Policy!"
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange to your previous order.
We mean what we say! All you need to do is drop an email at services@Zentheman.com within a period of 7 days, from the date of receipt order.
However, you must understand that we can't bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
Which items can I exchange?
All returnable items (except products from Zentheman.com partners) can be exchanged. To check which items cannot be exchanged, please call our customer care number on 0210528792 (Monday – Friday 9am-5pm. Please note that Zentheman.com's 7 Day Exchange Policy" does not apply to Inner wear, Fragrances, Beauty products, Swimsuits, Jewellery (sold by Zentheman.com Partners only), Socks, Furniture, CDs, Pens and Books.
Is exchange available in my area?
Currently exchange is operational in any area where we can arrange pick up. Please give us a call on 0210528792 (Monday – Friday 9am-5pm) to check if exchange is available in your area or not. We are working constantly to bring exchange in your area.
What items can I buy in exchange?
Any product/s (except from Zentheman.com partners) can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.
How soon can I expect the exchanged product?
Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally we won't take more than 72 hours after the pickup of returned item/s is done. In case of any unexpected delay, we will keep you informed by email.
Can I exchange my product for an item of lesser value?
Yes, your exchange order value should be equal to or more than the return item/s value.
Will I be charged for exchange?
There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount. On products belonging to the Zentheman.com Add-on program, nominal shipping charges will be applicable. COD and shipping charges are non-refundable.
Can I buy multiple items in exchange for a single product?
Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
Can I re-exchange?
If you are still dissatisfied with the product, you can again exchange the product for any item (covered in exchange policy).
Can I cancel the exchange?
If you wish to cancel your exchange order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount in form of Zentheman.com Credits.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies. Any Zentheman.com Credits used in the purchase of the Order will be credited back to your account.