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What is Zentheman.com’s Shipping Philosophy?
Zentheman.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time. If you have shopped with us earlier, we are of course confident that you already vouch for us!
How long will my order take to arrive?
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.
Are there any shipping charges?
Zentheman.com.com offers standard courier charges for shipping on most products within New Zealand and around the world.
However, during certain promotional offers, the shipping charges would be waived-off and advised during the confirmation of the order.
Will I receive my order in a single package?
All items will reach you in a single package unless there are Bulky items, which will reach you in a separate package(s).
Can I expect delivery on all days of the week?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. (Please refer to the New Zealand Public Holidays 2013)
Do you ship internationally?
Yes, we do ship internationally. Standard courier charges apply. Please refer to the link below for International courier charges and estimated delivery timeframes.
Why did I receive a partial Order?
Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don’t worry your item is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.
In case we are unable to fulfill your purchase we will refund you the payment made towards that item.
I am going out of town. Can you expedite my delivery?
We, at Zentheman.com take immense pride in being lightening fast. The current logistics infrastructure in New Zealand today doesn't allow us to expedite further at this time.
How do I track my Order
Email is sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.
Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below
I used my tracking number to check the details my shipment but the information is not clear to me.
Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.
Your order is on its way to your city
Out for delivery
Your order has reached your city and we will attempt to deliver it today
Hold at hub
We tried delivering your order at least once and we will try again in 48 hours
RTO in transit
Your order was undelivered and is on its way back to our warehouse.
I should have received my order by now but I haven't. What do I do?
If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.